At Dunuwa, we take pride in the craftsmanship and quality of our pieces. Every garment is designed to celebrate identity and deliver beauty that resonates deeply. However, if for any reason you’re not fully satisfied with your order, we’re here to make it right
We accept returns on eligible items within 3 days of delivery for domestic orders, and 7 days for international orders.
To be eligible for a return:
• Items must be unused, unworn, unwashed, and in original condition, with tags and packaging intact.
• Custom-made products and products bought on sale are not eligible for return or exchange.
To initiate a return for eligible products, please email us at support@dunuwa.com with:
• Your full name
• Order number
• Reason for return
• Clear photos (if applicable)
Our team will guide you through the next steps.
Once we receive and inspect your return, you’ll be notified via email. If approved:
• A refund will be issued to your original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the return is due to an error from us (e.g., wrong or defective item).
Want a different size or item? Let us know via email at support@dunuwa.com, and we’ll do our best to accommodate based on available stock. Exchanges follow the same return conditions.
Damaged or incorrect items from our end
We deeply apologise if your order isn’t perfect. Please contact us within 48 hours of delivery with a photo of the issue. We’ll prioritise a resolution — whether it’s a replacement or a full refund.
Dunuwa is not responsible for return shipping costs unless otherwise stated.
• We recommend using a trackable courier for your returns.
• Items returned without prior email confirmation may not be processed.
We’re here for you. You can send us an email at support@dunuwa.com or fill out the contact form on our contact us page, or see our answers to recurring questions on our FAQ page.