DÙNÚWÀ is committed to protecting your personal data and your right to privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have over your data.
This policy applies to all personal data collected through our website [website], our social media channels, our WhatsApp communications, and any other interactions you have with DÙNÚWÀ.
By using our website or placing an order with us, you agree to the collection and use of your personal data as described in this policy. If you do not agree with any part of this policy, please do not use our website or services.
We take our responsibility to protect your data seriously. We will never sell your personal data to third parties. We collect only what we need, use it only for the purposes described in this policy, and keep it only for as long as necessary.
If you have any questions about this policy or how we handle your data, contact us at [email].
We collect personal data from you in the following situations:
When you place an order — we collect your full name, email address, phone number, delivery address, billing address and payment information. Payment details are processed securely and we do not store your full card details on our systems.
When you create an account — we collect your name, email address and password. Your password is encrypted and never stored in plain text.
When you contact us — whether by email, WhatsApp, Instagram DM or through our website contact form, we collect your name, contact details and the content of your message.
When you subscribe to our newsletter — we collect your email address and, where provided, your name and location preferences.
When you submit your measurements — we collect body measurement data you provide for custom or made-to-order pieces. This data is used solely for the purpose of producing your garment and is not shared with third parties.
When you visit our website — we automatically collect certain technical data including your IP address, browser type, device type, operating system, pages visited, time spent on pages and referring URLs. This data is collected through cookies and similar tracking technologies. See our Cookies section for more details.
When you interact with us on social media — we may collect publicly available information from your social media profiles when you engage with our content, tag us in posts or send us direct messages.
You have control over the personal data you share with us. Here are the tools available to you:
Account settings — if you have created an account on our website, you can log in at any time to review and update your personal information including your name, email address, delivery addresses and communication preferences.
Newsletter preferences — every marketing email we send includes an unsubscribe link. You can opt out of marketing communications at any time by clicking the unsubscribe link or contacting us at [email]. Please note that even if you unsubscribe from marketing emails, we may still send you transactional emails relating to your orders such as order confirmations, dispatch notifications and exchange updates.
Cookie settings — you can manage your cookie preferences through our cookie consent tool on our website or through your browser settings. See our Cookies section for full details.
Data deletion — you may request the deletion of your personal data at any time. See the Your Rights section below for how to make this request.
We use your personal information as follows:
To Offer the Functionalities of the Websites, Applications, and Services You Ask for
We will use your personal information when you use our sites and apps in order to deliver the product or service that you have ordered. If you participate in an event or promotion or make a purchase on dunuwa.com, for instance, we will use the contact details you provide to get in touch with you regarding the purchase, event, or campaign. In order to assist you with a problem or inquiry, we may utilise information about you, such as shipping or payment details, or the product you have purchased, if you get in touch with our customer care.
In many situations, you might need to provide Dunuwa more information or consent to use specific data in a particular way to utilise certain services within our Sites and Apps. Similarly, you can be asked to enter your social network account information to publish material on such platforms.
To provide information about our events, services, and products as well as for other marketing objectives
With your permission, we will send you news and marketing materials about Dunuwa's events, goods, and other promotions. Once you have consented, you can withdraw at any moment. Where allowed by law, we may use the contact information you gave us to send you marketing messages about comparable Dunuwa goods or services if you are an existing client of Dunuwa (for instance, if you have placed an order with us) (unless you have opted out). In other situations, we request your permission before sending you marketing materials. To tailor communications about goods and services that might be of interest to you, we may use the information you give us as well as information from other Dunuwa products or services, such as your use of Dunuwa's websites and applications, your visits to or purchases from Dunuwa's stores, and your involvement in Dunuwa's events and competitions.
To run, enhance, and preserve our company, goods, and services
We run our business using the personal information you give us. For instance, we use the information you provide when you purchase internal purposes like accounting and audits. To improve your user experience, identify technical and service issues, and manage our sites and apps, we might utilise personal information about how you use our products and services.
To safeguard the rights, property, or safety of ourselves or others
To prevent or detect fraud, abuse, unlawful use, or violations of our Terms of Use, as well as to comply with court orders, government requests, or relevant laws, we may also utilise your personal information regarding how you use our Sites and Apps.
To do general research and analysis
We use information about how users interact with our websites, applications, and services to better understand user preferences and behaviour. For instance, we might use data on how users search for and locate products on dunuwa.com to better understand how to arrange and display our product selections in our shopfront.
Other Objectives
We will provide you particular notice at the time of collection and, if required, get your approval before using your personal information in any other way.
Lawful Reasons
Depending on how you use our sites and apps, we may use specific legal justifications to process your personal data.
We require your personal information when you buy Dunuwa products through our websites and applications to complete our agreement with you. For instance, to deliver your order, we require your payment information and contact information.
We also use additional legal justifications, like our business's legitimate interests, legal requirements, or safeguarding your critical interests.
To enable us to deliver our services and carry out our agreements with you, as previously mentioned, we give your personal information to service providers. For instance:
Our online store is powered by WooCommerce. Go to https://woocommerce.com/pl/privacy-policy/ to learn more about how WooCommerce handles your personal information.
We use secure servers and third-party payment services (e.g., Stripe, Paystack, Google Workspace) that follow industry standards for data protection. We do not sell, trade, or share your personal data with third parties for marketing purposes. Go to https://stripe.com/gb/privacy and https://paystack.com/privacy/merchant to learn more about how Stripe and Paystack simultaneously handles your personal information.
Dunuwa Shares Your Data with:
Dunuwa entities for the purposes and under the conditions outlined above.
To process credit cards and payments, ship and deliver, host, manage, and service our data; send emails, conduct research and analysis, oversee brand and product promotions, and manage specific services and features, Dunuwa's third-party service providers process personal data. We enter into agreements with third-party service providers that mandate that they put in place suitable organisational and technical safeguards to protect your data.
Other third parties as needed to: (i) comply with a court order, government request, or applicable law; (ii) stop unlawful use of our sites and apps or violations of our policies and the terms of use of our sites and apps; (iii) protect ourselves from third-party claims; and (iv) help prevent or investigate fraud (such as counterfeiting), to any further third party to whom you have given permission.
In the event that we sell or transfer all or a portion of our business or assets (including in the case of a reorganisation, spin-off, dissolution, or liquidation), we may also transfer any personal information we may have about you.
Your Sharing
You can create a public profile on our sites or apps by using specific social features, which may contain details like your screen name, profile photo, and birthplace. Additionally, you can share details about your Dunuwa activities with the public or your friends. We advise you to limit the information you make public via Dunuwa's social features by using the tools we offer for limiting social sharing.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment
When you leave comments on our website, blog or social media channels, the data shown in the comment form as well as your IP address and browser user agent string are collected to help with spam detection. Comments may be reviewed before publication and we reserve the right to remove any comments that are offensive, misleading or in violation of our community standards. Your comment and the name you provide may be publicly visible on our website.
If you upload images or other media to our website, you should avoid uploading images with embedded location data. Visitors to our website may be able to download and extract any location data from images on our website. We are not responsible for any data embedded in media you choose to upload or share with us. Any images or media you share with us for the purposes of a custom order, virtual measurement session or collaboration will be used only for that specific purpose and will not be shared publicly without your consent.
Our Sites and Apps allow you to interact with a wide variety of other digital products and services. For example, our Sites and Apps can integrate with third-party devices for activity tracking, social networks, and other digital services.
If you choose to connect your Dunuwa account with a third-party device or account, your privacy rights on third-party platforms will be governed by their respective policies. For example, if you choose to share your Dunuwa activity on third-party social media platforms, the policies of those platforms govern the data that resides there.
Our Sites and Apps may provide links to other (third-party) websites and apps for your convenience or information. Linked sites and apps have their own privacy notices or policies, which we strongly encourage you to review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or how we handle your data. When we make significant changes we will notify you by email where possible and by posting a notice on our website. The date of the most recent update will always be displayed at the top of this page. Your continued use of our website after any changes are posted constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.
Security & Encryption
To protect your personal information, we employ a range of organisational and technical security measures, such as encryption and authentication methods.
Transfers of your personal information abroad
The USA and other nations will house the personal information we gather (or process) in relation to our websites and applications. Some of the data receivers Dunuwa shares your personal information with may be based in nations other than the one where it was initially gathered. Compared to the place where you first submitted your data, the regulations in those other countries might not offer the same degree of data prot ection. However, we will safeguard your personal information as outlined in this privacy statement and in accordance with relevant legislation when we send it to receivers in other nations, including the USA.
We take steps to comply with relevant legal obligations when transferring personal data to recipients in non-EEA or non-Switzerland countries that lack a sufficient degree of data protection. We take a number of steps to make sure your personal information sent to these nations is adequately protected in line with data protection laws. These include signing the EU Standard Contractual Clauses and confirming that the recipient has complied with the EU-US and Swiss-US Privacy Shield Framework or has adopted Binding Corporate Rules. We employ an intragroup data transfer agreement if personal data is shared within Dunuwa.
Preserving your personal information
Unless a longer retention time is mandated by relevant legislation, your personal information will be kept for as long as is required to fulfil the objectives outlined in this privacy policy. This generally means that as long as you maintain your Dunuwa account, we will retain your personal information. We save personal information pertaining to product purchases for a longer period of time in order to meet legal requirements (such as tax and sales regulations and for warranty purposes). Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, Hungary, Ireland, Luxembourg, Nigeria, Norway, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, and the United Kingdom can all be found by clicking here.
In certain situations specified by applicable law, you have the right to (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is inaccurate or incomplete; or (iv) deletion or restriction of your personal data. These privileges are not unqualified. You have the right to revoke your consent at any moment if we have already received it for the processing of your personal data.
Just email us a support@dunuwa.com. to exercise any of your other rights or to seek a copy of your data.
GDPR
You have the right to request that your personal information be updated, changed, or deleted, as well as to view the personal information we have on file about you and transfer it to a different service if you live in the European Economic Area. To exercise these rights, please send an email to hello@dunuwa.com.
After being processed in Ireland, your personal information will be sent outside of Europe, including to Canada and the US, for storage and additional processing. See WooCommerce's GDPR Whitepaper for additional details on how data transfers adhere to the GDPR: https://woocommerce.com/document/subscriptions/gdpr/.
Opting Out of Direct Marketing
If you have a Dunuwa account, you can adjust your settings in the "view or change my profile" section of our sites to stop receiving Dunuwa's marketing emails. Additionally, you can change your email or SMS subscriptions by clicking the unsubscribe link or by following the message's opt-out instructions. As an alternative, you can reach us by using the information provided in the section below titled "Question and Feedback."
Dunuwa gathers information from your browser, which may contain personal data, when you visit our Sites. We collect this information using a variety of methods, such as cookies and pixel tags, which may include your (i) IP-address; (ii) unique cookie identifier, cookie information, and information on whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type, and language; (v) operating system and system settings; (vi) country and time zone; (viii) previously visited websites; (viii) information about your interaction with our Sites such as click behavior, purchases and indicated preferences; and (ix) access times and referring URLs.
Third parties may gather information from Sites via cookies, third-party plug-ins, and widgets. These third parties acquire data directly from your web browser and process it in accordance with their respective privacy rules.
We use cookies and pixel tags to track our customers' use of the Sites and understand their preferences (such as country and language preferences). This allows us to provide services to our consumers and enhance their online experience. We also use cookies and pixel tags to collect aggregate data on site traffic and interaction, as well as to identify trends and statistics that will help us improve our Sites. There are mainly three types of cookies used on our sites:
Functional: These cookies are essential for basic site functionality and are thus always enabled. These include cookies that allow you to be remembered when you navigate our Sites during a single session or, if you prefer, from session to session. They facilitate the shopping cart and checkout processes, as well as security and regulatory compliance.
Performance cookies allow us to track usage and improve the functionality of our websites. In some situations, these cookies increase the speed with which we process your request and allow us to remember site preferences you have set. Refusing certain cookies may result in unsuitable recommendations and slow site performance.
Social media and advertising: Social media cookies allow us to connect you to your social networks and share content from our websites through social media ads cookies (from third parties) collect information to help better personalise ads to your interests, both on and off our sites. In some situations, these cookies enable the processing of your personal information. If you refuse certain cookies, you may see less relevant advertising, be unable to connect efficiently with Facebook, Instagram, or other social networks, and/or be unable to post material on social media.
You can always alter your preferences by going to the "Cookie Settings" section at the bottom of each page on our Sites. We propose using a web browser plugin designed for this purpose to get a complete and up-to-date list of every third-party accessing your web browser (via Dunuwa Sites or elsewhere). You can also set your computer to warn you every time a cookie is transmitted, or you can disable all cookies. You do this in your browser settings for each browser and device you use. Each browser is unique, so consult your browser's Help menu to discover how to properly alter your cookies. If you disable cookies, you may lose access to many features that help our Sites and Apps run more efficiently, and some of our services may not perform properly.
Pages on our website may include embedded content such as videos, images, articles, social media posts and other content from third party platforms including but not limited to Instagram, YouTube, and Pinterest. Embedded content from other websites behaves in exactly the same way as if you had visited those websites directly.
These third party websites may collect data about you, use cookies, embed additional third party tracking tools, and monitor your interaction with that embedded content — including tracking your interaction with the embedded content if you have an account and are logged in to that platform.
DÙNÚWÀ does not control the data collection or privacy practices of any third party platforms whose content is embedded on our website. We are not responsible for the privacy policies or practices of these platforms. We encourage you to review the privacy policies of any third party platforms whose content you interact with on our website.
Where possible, we use privacy-enhanced embed options provided by third party platforms to minimise the data collected about you without your consent. However we cannot guarantee the practices of third party platforms and recommend managing your cookie preferences and browser settings accordingly.
If you have concerns about embedded content and how your data may be used, you can disable third party cookies through our cookie consent tool or your browser settings. See our Cookies section for more details.