We ask for certain personal information in order to provide you with the products or services you have requested. For example, whether you make a purchase, contact our customer service, request to receive communications, register an account, participate in our events or contests, or use our websites or apps.

This personal information includes or may include your:

Contact information, including name, email, phone number, and shipping and billing addresses;

login and account details, including screen name, password, and unique user ID;

Personal information, including gender, date of birth, and buying history;

Payment or credit card information;

Images, photographs, and videos;

Personal preferences include your wish list, as well as marketing and cookie settings.
When you interact with our Sites and Apps, certain information is automatically gathered from your device or web browser. More information on these practices can be found in the "Cookie Policy" section of this privacy policy below.

These data contains:

Cookies, IP addresses, referrer headers, information about your web browser and version, web beacons, and tags.

Your web browser or mobile device platform will often offer extra capabilities that let you manage when your device gathers or distributes specific types of personal information. For instance, your online browser or mobile device might have capabilities to help you control location sharing or cookie usage. We urge you to become familiar with and make use of the tools on your devices.

We use your personal information as follows:

To Offer the Functionalities of the Websites, Applications, and Services You Ask for

We will use your personal information when you use our sites and apps in order to deliver the product or service that you have ordered. If you participate in an event or promotion or make a purchase on dunuwa.com, for instance, we will use the contact details you provide to get in touch with you regarding the purchase, event, or campaign. In order to assist you with a problem or inquiry, we may utilise information about you, such as shipping or payment details, or the product you have purchased, if you get in touch with our customer care.

In many situations, you might need to provide Dunuwa more information or consent to use specific data in a particular way to utilise certain services within our Sites and Apps. Similarly, you can be asked to enter your social network account information to publish material on such platforms.

To provide information about our events, services, and products as well as for other marketing objectives

With your permission, we will send you news and marketing materials about Dunuwa's events, goods, and other promotions. Once you have consented, you can withdraw at any moment. Where allowed by law, we may use the contact information you gave us to send you marketing messages about comparable Dunuwa goods or services if you are an existing client of Dunuwa (for instance, if you have placed an order with us) (unless you have opted out). In other situations, we request your permission before sending you marketing materials. To tailor communications about goods and services that might be of interest to you, we may use the information you give us as well as information from other Dunuwa products or services, such as your use of Dunuwa's websites and applications, your visits to or purchases from Dunuwa's stores, and your involvement in Dunuwa's events and competitions.

To run, enhance, and preserve our company, goods, and services

We run our business using the personal information you give us. For instance, we use the information you provide when you purchase internal purposes like accounting and audits. To improve your user experience, identify technical and service issues, and manage our sites and apps, we might utilise personal information about how you use our products and services.

To safeguard the rights, property, or safety of ourselves or others

To prevent or detect fraud, abuse, unlawful use, or violations of our Terms of Use, as well as to comply with court orders, government requests, or relevant laws, we may also utilise your personal information regarding how you use our Sites and Apps.

To do general research and analysis

We use information about how users interact with our websites, applications, and services to better understand user preferences and behaviour. For instance, we might use data on how users search for and locate products on dunuwa.com to better understand how to arrange and display our product selections in our shopfront.

Other Objectives

We will provide you particular notice at the time of collection and, if required, get your approval before using your personal information in any other way.

Lawful Reasons

Depending on how you use our sites and apps, we may use specific legal justifications to process your personal data.

We require your personal information when you buy Dunuwa products through our websites and applications to complete our agreement with you. For instance, to deliver your order, we require your payment information and contact information.

We also use additional legal justifications, like our business's legitimate interests, legal requirements, or safeguarding your critical interests.

To enable us to deliver our services and carry out our agreements with you, as previously mentioned, we give your personal information to service providers. For instance:

Our online store is powered by WooCommerce. Go to https://woocommerce.com/pl/privacy-policy/ to learn more about how WooCommerce handles your personal information.

We use secure servers and third-party payment services (e.g., Stripe, Paystack, Google Workspace) that follow industry standards for data protection. We do not sell, trade, or share your personal data with third parties for marketing purposes. Go to https://stripe.com/gb/privacy and https://paystack.com/privacy/merchant to learn more about how Stripe and Paystack simultaneously handles your personal information.

Dunuwa Shares Your  Data with:

Dunuwa entities for the purposes and under the conditions outlined above.

To process credit cards and payments, ship and deliver, host, manage, and service our data; send emails, conduct research and analysis, oversee brand and product promotions, and manage specific services and features, Dunuwa's third-party service providers process personal data. We enter into agreements with third-party service providers that mandate that they put in place suitable organisational and technical safeguards to protect your data.

Other third parties as needed to: (i) comply with a court order, government request, or applicable law; (ii) stop unlawful use of our sites and apps or violations of our policies and the terms of use of our sites and apps; (iii) protect ourselves from third-party claims; and (iv) help prevent or investigate fraud (such as counterfeiting), to any further third party to whom you have given permission.

In the event that we sell or transfer all or a portion of our business or assets (including in the case of a reorganisation, spin-off, dissolution, or liquidation), we may also transfer any personal information we may have about you.

Your Sharing

You can create a public profile on our sites or apps by using specific social features, which may contain details like your screen name, profile photo, and birthplace. Additionally, you can share details about your Dunuwa activities with the public or your friends. We advise you to limit the information you make public via Dunuwa's social features by using the tools we offer for limiting social sharing.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your commen

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website

Our Sites and Apps allow you to interact with a wide variety of other digital products and services. For example, our Sites and Apps can integrate with third-party devices for activity tracking, social networks, and other digital services.

If you choose to connect your Dunuwa account with a third-party device or account, your privacy rights on third-party platforms will be governed by their respective policies. For example, if you choose to share your Dunuwa activity on third-party social media platforms, the policies of those platforms govern the data that resides there.

Our Sites and Apps may provide links to other (third-party) websites and apps for your convenience or information. Linked sites and apps have their own privacy notices or policies, which we strongly encourage you to review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.

We may update this privacy policy occasionally to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Security & Encryption

To protect your personal information, we employ a range of organisational and technical security measures, such as encryption and authentication methods.

Transfers of your personal information abroad

The USA and other nations will house the personal information we gather (or process) in relation to our websites and applications. Some of the data receivers Dunuwa shares your personal information with may be based in nations other than the one where it was initially gathered. Compared to the place where you first submitted your data, the regulations in those other countries might not offer the same degree of data prot ection. However, we will safeguard your personal information as outlined in this privacy statement and in accordance with relevant legislation when we send it to receivers in other nations, including the USA.

We take steps to comply with relevant legal obligations when transferring personal data to recipients in non-EEA or non-Switzerland countries that lack a sufficient degree of data protection. We take a number of steps to make sure your personal information sent to these nations is adequately protected in line with data protection laws. These include signing the EU Standard Contractual Clauses and confirming that the recipient has complied with the EU-US and Swiss-US Privacy Shield Framework or has adopted Binding Corporate Rules. We employ an intragroup data transfer agreement if personal data is shared within Dunuwa.

Preserving your personal information

Unless a longer retention time is mandated by relevant legislation, your personal information will be kept for as long as is required to fulfil the objectives outlined in this privacy policy. This generally means that as long as you maintain your Dunuwa account, we will retain your personal information. We save personal information pertaining to product purchases for a longer period of time in order to meet legal requirements (such as tax and sales regulations and for warranty purposes). Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, Hungary, Ireland, Luxembourg, Nigeria, Norway, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, and the United Kingdom can all be found by clicking here.

In certain situations specified by applicable law, you have the right to (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is inaccurate or incomplete; or (iv) deletion or restriction of your personal data. These privileges are not unqualified. You have the right to revoke your consent at any moment if we have already received it for the processing of your personal data.

Just email us a support@dunuwa.com. to exercise any of your other rights or to seek a copy of your data.

GDPR

You have the right to request that your personal information be updated, changed, or deleted, as well as to view the personal information we have on file about you and transfer it to a different service if you live in the European Economic Area. To exercise these rights, please send an email to hello@dunuwa.com.

After being processed in Ireland, your personal information will be sent outside of Europe, including to Canada and the US, for storage and additional processing. See WooCommerce's GDPR Whitepaper for additional details on how data transfers adhere to the GDPR: https://woocommerce.com/document/subscriptions/gdpr/.

Opting Out of Direct Marketing

If you have a Dunuwa account, you can adjust your settings in the "view or change my profile" section of our sites to stop receiving Dunuwa's marketing emails. Additionally, you can change your email or SMS subscriptions by clicking the unsubscribe link or by following the message's opt-out instructions. As an alternative, you can reach us by using the information provided in the section below titled "Question and Feedback."